Insurers can enhance customer experience through multiple digital avenues. Though initial investment in technology may be high, it pays off in time through lower ongoing operational costs and faster service.
Capgemini helps companies address their innovation needs, identify key emerging technologies for investments, and realize profits faster. Our proven expertise in delivering high-quality IT services to healthcare payer, property and casualty, and life and annuities businesses have helped insurers become more innovative to meet the evolving demands of today’s consumers.
Our partnerships with companies like Pegasystems,?Duck Creek,?Guidewire,?Salesforce?and our fully integrated healthcare solution IBAS for?Medicare?and?Long-Term Care, combine the strength and agility to traverse industry disruptions smoothly.
Want to know more about breakthrough technologies that will have maximum impact on insurance transformation? Explore our latest thinking and world-class research at?www.worldinsurancereport.com
Capgemini Healthcare Services
External factors such as increased vulnerability of Health Systems, new care delivery models, disruptive competition, government regulations, advent of alternative care delivery channels, increasing adoption of AI technology to move from cure to prevention, and the emphasis on member experience and member’s access to their health data are forcing the Health Systems to fundamentally rethink their value proposition. Consequently, Payers are focusing less on the insurance itself, and more on improved care and outcomes, as well as better experiences for members, providers, brokers, and employees. For Capgemini, this means developing differentiated Healthcare capabilities and supporting our clients to reap the opportunities offered by the new market trends and stay ahead of the competitive curve
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Model Insurer Competencies
Capgemini has introduced a unique approach to guide insurers through the ever-changing technology landscape and opportunities for digital and complex interdependent transformations. The approach of competencies is to make the transformation measurable and each step taken should propel maturity in one or more competencies. While there is a greater business realization of the need for transformation, it’s challenging to navigate the complex world of technologies, platform partners, InsurTechs and new age working culture. Capgemini provides a guidance with innovative solutions and ecosystem levers, through the four Model Insurer competencies.
Our solutions are based on our belief that digital insurers of the future must base their business around four major competencies. The insurers can look at:
- Developing into an Open Digital Insurer
- Becoming an Intelligent Insurer
- Acquiring Analytics-Driven Deep Customer Insights
- Achieving Data Driven Compliance
Our solutions will enable carriers to increase their capabilities in each of these competencies and future-proof their business as new technologies, evolving customer expectations and the proliferation of data continue to transform the insurance industry landscape.