• Pega

    Drive customer experience and operational efficiency excellence

    Connecting with customers in the experience economy takes more than just sales and marketing. It requires smart automation and optimized business processes built around the customer relationship.

    Customers expect engaging, personalized, and compelling journeys, spanning channels and touch points, that are available anytime and anywhere across the whole customer lifecycle. To meet these ambitions, organizations require a seamless connection between front-end systems and complex back-end operations. These need to be orchestrated, automated, and integrated into the customer journey whilst being enriched with actionable insights that adapt quickly to market and customer needs. This provides an experience that is relevant and brings value at speed for both the business and customer.

    Capgemini enables customer engagement and operational efficiency with the power of Pega’s market-leading case management and AI capabilities to provide the brain and the muscle to meet your customers’ end-to-end needs.

    Industry-focused customer-service transformation

    Every organization faces unique challenges, and Capgemini’s market-leading expertise in digital transformation and Pega delivery equips them to overcome hurdles and thrive. Together, we enrich and transform experiences for clients across industries and verticals. We have helped revolutionize operations for many world-leading organizations in financial services, life sciences, healthcare, and automotive.

    PegaWorld iNspire 2021 Sessions On-Demand

    Tired of over-complicated business processes and challenges that derail your path to success? Watch on-demand sessions highlighting the latest solutions for crushing business complexity and get inspired to get beyond what stands between you and personalized engagement, simplified service, intelligent automation – and get the future you want.

    Don’t miss our client sessions!

     

    Proven solutions and accelerators

    We offer a broad portfolio of horizontal and sector focused solutions built around Pega technology:

    Across industries, forwarding-thinking organizations such as Skandiabanken, Swedbank, Swedish Employment Agency and other innovators are experiencing firsthand the personalized customer experiences and optimized business value enabled by Capgemini and Pega.

     

    To learn more about how Capgemini and Pega can help you solve some of your most critical business issues, contact us today at?dcx.global@capgemini.com.

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    Meet Our Pega Experts

    Fernand Khousakoun

    Expert in Business Process Management

    Sreekumar Vadakkepat

    I lead the CX Ecosystem team for the Capgemini Group, and am responsible for developing our Group’s strategy and overseeing the execution of market business plans with our partners. I am passionate about using data to drive the customer experience management and customer relationship management domains in fulfilling their potential for end customers.

    Thiago Cunha Nascimento

    I lead the Capgemini Digital Services team for the South America region. I help my clients to transform its client experience journey with our Capgemini CX offers: Connected Marketing, Empowered Sales, Augmented Services and Commerce Realized. Besides, I also lead the Insights & Data practice, potentializing our clients businesses through Data Solutions and Artificial Intelligence. I am specialized on Enterprise Architecture with deep knowledge on Digital Transformation solutions, with great experiences over Energy, Utilities, Consumer Products and Telcos industries.

    Spencer Lentz

    As a Principal in Capgemini’s Pega Practice within the Digital Customer Experience (DCX) group, I work with leaders of major industries. My focus is to grow the portfolio of Capgemini’s solutions in artificial intelligence, digital process automation, and digital customer experience.