• Salesforce

    Let Capgemini help you take the No.1 CRM platform to an even higher level

    Salesforce, maker of the leading CRM platform, is known for ohana – a Hawaiian word that means “intentional family”. It’s a concept that extends to Salesforce employees, customers and partners, like Capgemini. In fact, Capgemini is here to help you get the most from your own Salesforce ohana and the business results that Salesforce solutions can drive.

    Capgemini has been enabling successful Salesforce implementations and integrations for well over 10 years. As a Salesforce Global Strategic Consulting Partner in key geographies around the world, we’ve scored 5 out of 5 on the Salesforce Partner Value Index.

    Our goal is to deliver value to our clients—leveraging the full power & potential of technology & innovation to drive outcomes & inspire transformation.

    2021 winner Salesforce partner innovation awards- Automotive industry

    Estes Express Line Dreamforce 2021

    360-degree customer view at Dreamforce

    At Dreamforce 2021, we explored how Estes Express Line joined forces with Capgemini to launch an entire CRM system for sales, marketing & service to convert leads into customers. All while personalizing each touchpoint to ensure a seamless experience. Connect with our Salesforce Practice Experts to learn more about how Capgemini and Salesforce can support your customer success and help your business get the future you want. Catch up on the session now.

    Leveraging the full power & potential of technology innovation to drive outcomes & inspire transformation

    Capgemini provides a full suite of offerings including strategy and program management, development and implementation, as well as on-going support and maintenance.

    Capgemini Field Service Lightning Accelerator

    Capgemini Field Service Lightning Accelerator

    Capgemini’s Field Service Lightning Accelerator extends Salesforce FSL with robust...

    Capgemini Unified Retail Accelerator

    Capgemini Unified Retail Accelerator

    Strengthen Consumer Connections, Get to Market Faster, and Optimize Your Salesforce...

    Conversational Commerce

    Conversational Commerce

    Are you ready to listen to your customer? Really listen?

    Enterprise Sustainability Proposition

    Enterprise Sustainability Proposition

    Our commitment is to achieve carbon neutrality by 2025 and become a net zero business by...

    Optimize digital marketing with Capgemini’s Rapid Marketing Launch Program

    Optimize digital marketing with Capgemini’s Rapid Marketing Launch Program

    Capgemini’s Rapid Marketing Launch Program is a new accelerator solution built on Salesforce...

    Smart Mobility Connect: Customer Engine

    Smart Mobility Connect: Customer Engine

    Bringing together technology, insight and cross-industry expertise to quickly ideate,...

    Featured Testimonials

    Burberry

    Capgemini helps us find solutions that simplify interactions around intelligence. Den Donovan, Vice President of IT Architecture at Burberry

    Salesforce

    Equality and diversity are some of the key values that we are proud to share across our Capgemini partnership. Anne Flavin, Europe Strategic Alliances Partnership Management at Salesforce

    Unilever

    With Capgemini and Salesforce, we have been able to identify new opportunities we can add to with Salesforce Lightning Cloud, bringing us a better platform and better experiences. Maria Frieberg, CC Nordic Capability Lead, Unilever

    Client Stories

    FILA transforms into an experience-driven retailer

    Leveraging new digital strategies helps the brand re-energize the customer journey

    Estes Express Lines drives growth with customer service

    In collaboration with Capgemini, Estes Express creates a 360-degree view of the customer in...

    Analyst and Partner Recognitions

    Blogs From Our Experts

    Making transformation human for HomeServe

    If you’ve ever faced a Christmas Day wrapped in blankets because your heating was...

    Voice: Guiding businesses to the next engagement channel

    Voice interactions with consumers will help brands understand their consumers better and...

    Conversational Commerce – develop deep, sticky brand affinity

    Conversational commerce is not just another user interface, it is something beyond that. It...

    Salesforce.com as an engagement layer solution

    We need to connect our information to our processes and systems, and our stakeholders need to...

    Digital workplace: why employees matter

    Technology can help increase efficiency, crush barriers, and tap into the intelligence of the...

    How API led integration changes the clock speed of IT

    Businesses are pursuing digital transformation to achieve a steep change in their speed,...

    Meet Our Salesforce Experts

    Andrew Smith

    I lead the Salesforce CoE For Europe for Capgemini driving excellence in global, leading edge delivery of Salesforce solutions into our largest accounts. I and my teams bring innovative approaches and scalable delivery to help all sectors transform their interactions with customers, leveraging the industry leading Salesforce platform. I have deep expertise in global architectures built up through building platforms for global clients in the CPG, Automotive and Retail sectors around foundation of agile and focus on business value.

    Bill Donlan

    I oversee our sales and delivery organization across the entire platform of Salesforce products in the US, Canada, and India. As?part of Capgemini’s Digital Customer Experience,?my group’s?full range of services?are leveraged?to?enhance critical value drivers around?customer engagement strategy, process, and technology.

    Simon Blainey

    I lead Capgemini’s Salesforce CoE for Asia Pacific. As a Salesforce Global Systems Integrator (GSI), my team performs large scale Salesforce implementations across the full ecosystem portfolio, including Sales, Service, Marketing and Commerce. My clients include higher education institutions, multi-national corporations and all levels of Government. I have deep expertise in Salesforce architecture and implementation, agile methodologies, and DevOps. My role is to advise my clients on how to accelerate their digital transformation by leveraging and scaling their investment in the Salesforce ecosystem.

    Lara Wasowski

    I’ve been working with delivering improvements to business processes and organizations through well-implemented technology for close to 10 years. My fundamental appreciation for technology, together with a strong analytical capability, allows me to switch easily between providing recommendations at a detailed technical level and driving discussions on improving business value. Currently, I am part of Norwegian Salesforce team, working as a Functional Solution Architect and also managing our relationship with Salesforce in Norway.

    Darshan Shankavaram

    Globally responsible for overseeing, building and delivering Capgemini’s Digital Customer Experience portfolio, in the areas of Marketing, Sales, Service, Commerce and FrontEnd (Interactive).

    Jay Rumwell

    As the global partner executive for Salesforce within our GSIP organization, I focus on strategies to accelerate Capgemini growth through alignment with Salesforce.

    Contact us

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