• Customer Experience

    You. At Scale.

    Capgemini Customer Experience

    The Customer Experience (CX) Proposition and Suite of Offerings allows our clients to transform their relationships with their customers and create experiences which provide rapid and sustainable value, both for their end-customer and their own organization.

    Our approach is personal rather than personalized. Empathizing as well as analyzing.

    Putting You first, every time. We’re embracing humanity, sensitivity, and intuition to invent new experiences. These are grounded in rigorous analysis and cutting-edge technologies, to be as personal as they are effective. Experiences that build relationships, one interaction at a time.

    Our clients are the heads of Marketing, Sales, Customer Service, Commerce and IT. Our offerings are built to meet their needs. To do so we orchestrate Experience Design, Transformation Consulting, Marketing Execution, Architecture and Technology integration capabilities…all in a strong collaborative mode with them. We help our clients in:

    • Creating experiences that build relationships
    • Continuously evolving and reinventing brand purpose and proposition with their customers
    • Embracing humanity, sensitivity and intuition – grounded in rigorous analysis and cutting-edge technology
    • Delivering Agile and Scalable CX projects

    We call it “You. At Scale.”

    Capgemini named a leader in Gartner’s 2020 Magic Quadrant

    Expanding capabilities to get the benefits of specialization and collaboration in the pursuit of sustainable competitive advantage for our CX clients.

    Thought Leadership

    Connected Marketing

    Tackle complexity and improve efficiency of the marketing ecosystem

    Connected Customer Platforms

    Enabling end-to-end Customer Experience transformation to deliver value at speed for both...

    The Secret to Winning Customers’ Hearts with AI

    Add Human Intelligence. Consumers are increasingly aware and satisfied by AI-enabled...

    Smart Talk

    How organizations and consumers are embracing voice and chat assistants

    New AI services with Microsoft

    Capgemini launches new AI services based on Microsoft Azure to accelerate the business impact...

    Connected Vehicle Trend Radar 2

    Capgemini Invent is delighted to introduce the second issue of the Connected Vehicle Trend...

    Analyst & Industry Recognition

    Gartner Magic Quadrant for CRM and Customer Experience Implementation Services, Worldwide - April 22, 2020

    “We believe our Leader positioning in Gartner’s Magic Quadrant for CRM and Customer Experience Implementation Services validates our commitment to empower our clients to take bolder steps in how they serve their customers’ needs, deliver personalized and relevant experiences, and change their organizations to deliver value at speed for both, their customers and their business. By continually expanding our capabilities, we are able to create sustainable competitive advantage for our CX clients. We are happy to have been positioned yet again this year.”

    Capgemini wins two 2020 Pega Partner Excellence Awards

    Capgemini is recognized for ninth consecutive year, this time for Excellence in Growth and Delivery, and Excellence in Digital Transformation. “Capgemini has consistently delivered value for our clients by providing top of the line technology solutions that have successfully driven business outcomes. We are happy to recognize this valuable partnership once again as we name Capgemini a winner of two 2020 Pega Partner Awards,” said Ken Nicolson, Vice President, Global Alliances, Pegasystems.

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    Capgemini is an Adobe Platinum Partner for 2020

    “Our unique blend of holistic operational capabilities combined with our ability to deliver efficient, effective solutions across the globe enables us to grow your most precious asset: the relationship between you and your customer.”

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    Are you looking for more customers? Or, do you want to better understand your current customers - for example what do they care most about, and how do you drive higher engagement with them? Do you have a desire to personalize experiences across channels? We can help you with strategy and ideation of complex marketing campaigns, streamlining the process of launching campaigns, improving the results of your loyalty campaign and much, much more. Click here to know now more.

    AI for Immersive Customer Experience

    AI for Immersive Customer Experience

    Unleashing the full potential of AI for CX

    Capgemini Content eXplosion

    Capgemini Content eXplosion

    Connected Marketing

    Connected Marketing

    Tackle complexity and improve efficiency of the marketing ecosystem

    Conversational Commerce Proposition

    Conversational Commerce Proposition

    Are you ready to listen to your customer? Really listen?

    Experience Matters

    Experience Matters

    The experience...

    Marketing Acquisition Platform

    Marketing Acquisition Platform

    Our Marketing Acquisition Platform is an end-to-end solution that empowers the modern...

    Mobile User Experience and Design

    Mobile User Experience and Design

    Mobile usage plays a significant role in our private, professional, and social lives, the...

    Predictive Services for Customer Engagement

    Predictive Services for Customer Engagement

    Enabling personalized customer engagement in an omni-channel world

    Smart Mobility Connect

    Smart Mobility Connect

    Capgemini Invent’s first premium global offering for the automotive industry brings the...

    Smart Mobility Connect: Customer Engine

    Smart Mobility Connect: Customer Engine

    Bringing together technology, insight and cross-industry expertise to quickly ideate,...

    Our partner ecosystem

    Salesforce
    Adobe
    Pega
    SAP
    Microsoft

    Predictions from our experts

    Customer Experience

    Marketing becomes connected in 2021

    Although in 2021 most of the CMO’s budget will continue to go into MarTech, 50% of CMOs...

    COVID Conversations: Customer Experience

    Trends, technologies, key topics, and issues around Customer Experience (CX) that are shaping...

    retail

    Predictions 2021: Customer Experience – Retail

    Trends, technologies, key topics, and issues around the retail sector that will shape up...

    Connect with our CX experts

    Darshan Shankavaram

    Globally responsible for overseeing, building and delivering Capgemini’s Digital Customer Experience portfolio, in the areas of Marketing, Sales, Service, Commerce and FrontEnd (Interactive).

    Dr. Thomas Dmoch

    Expert in Automotive, Consumer Goods, Digital marketing, Digital Sales

    Térence Goudriaan

    Expert in Customer Experience, Digital Customer Experience, Digital Transformation

    Naresh Khanduri

    Digital Commerce solution, Innovation and Strategy

    Fernand Khousakoun

    Expert in Business Process Management